Yes 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. StubHub Return Policy [Quick Information]. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. On Feb. 26, StubHub's general counsel was hailing the company's . I will NEVER use stubhub again! You will enter your community username and new password and done! Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. You will enter your community username and new password and done! I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. Thanks for stealing my money and for the lack of respect for customer experiences. They still charged me fully for a canceled ticket transaction. Please help me. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. Where Can You Use Your Macys Credit Card? Do NOT buy Canadiens tickets from here. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. Too many other competitors out there doing it differently. All rights reserved. He reportedly paid $120 per ticket. I want a full refund as we lost jobs and need that money. My order for $402.19. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. This cookie is set by GDPR Cookie Consent plugin. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina StubHub phone wait times are 3 hours. The cookie is used to store the user consent for the cookies in the category "Other. BOSTON . Following backlash from customers, the ticketing company responded in a statement this week. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . OK, I think this show has been rescheduled to September 7, 2022. These cookies will be stored in your browser only with your consent. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. IndustryLegalTop Story Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. But . Your service is terrible and not worth the fee. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. I got real sick and cannot go to the concert I need to possibly get reimbursed please. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! Are you kidding me really!? So you don't think it's possible the original buyer got refunded and we just don't know about it? My credit card can do refunds up to 60 days which of course is passed. 2023 The Hollywood Reporter, LLC. I went to use the credit on my account, and nothing showed up. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. Do not buy tix here! Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. But opting out of some of these cookies may have an effect on your browsing experience. I will NEVER use Stubhub again. this company sucks. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. Is there any way to find out if its still being processed at all? "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. The suit explains how StubHub has changed its. NOPE. Sorry we couldn't be helpful. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. while we were at work. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. Now you gave them no time to sell again. Cops said to all the r maiming people that we would get our refunds back! I wish I found this website earlier. At this point, this transaction constitutes fraud. StubHub is offering the retroactive refunds now because the live events industry is opening back up. "These consumers made a deal with StubHub," he said. The event has been passed, and no new date has been posted. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. I am quite dissappointed. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! I just had to comment on here as a reply to everyone complaining about stubhubs return policy. Read this advice or complain & cry later on.. Nobody will know until game day. what should I do? I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. NOTHING. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Seller listed tix he didn't actually have. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. Hope someone from Spain make a demand withe the corresponding authorities. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. When I received the tickets it is stamped on them in large lettersStudent ID required! In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. I purchased tickets for a James Taylor conert and paid for them months in advance. To Stubhub.com and surprisingly they were already on sale. The original purchase has aged off my account history. i am not interested in a credit that expires so therefore am requesting my full refund. If you sell on Stubhub they will waive the sellers fee. I would not take a.) Bought tickets for James Taylor and Bonnie Raitt. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. Been on the phone for hours wasted my whole day. By clicking Accept, you consent to the use of ALL the cookies. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. We were so excited to go together and experience this momentous event! Don't take NO for an answer! Purchased 2 tickets to a college basketball game. Terrible Service! It has been awhile since I made the phone call to initiate a refund. This doesn't make any sense and I transferred these tickets way early on before COVID. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. I listed tickets on Stub Hub for a Broadway show. Include the reason for the refund and any supporting documentation. Their poor customer service folks! "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. to see the game on TV? When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. After the switch, you will enter the email address you use to access the community in order to reset your password. They said if I disputed it with my CC company they'll cancel my account with them. These people are entitled to their money back.". Dworsky says he hopes she'll intervene. They bought tickets with promise of money back if the event does not occur. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Money down the drain. Stubhub does not accept returns and does not have a return policy. If I had purchased elsewhere I would have received a full refund! He did not do that. Select Sell tickets from the three dots. The 3 tickets totaled close to $600. and did I get a refund?!? These cookies track visitors across websites and collect information to provide customized ads. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. StubHub updated their policy today. You should only sell what's actually available. Still haven't received refund. Make the best possible case for yourself. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. if you have any questions please feel free to contact me. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. StubHub itself admitted no wrongdoing in the settlement. Part of my frustration is money lost but it's also abt the integrity of the company. Terrible customer service. Even talked to their top customer service expert who was an absolutely useless subhuman monster. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. But by the end of March, refunds were suddenly gone. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. That is a great question. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. Horrible company. If these are not available, you will likely get a full refund. Second package was never able to contact anyone to reroute as address was incorrect. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . I purchased tickets to an event that has been postponed twice the second time being indefinite. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. Paid over $550 for two Hangout festival tickets. How is this right? I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. Ticketmaster, for example, states that if an event is . "Pretty unfair, almost unethical on their part," Brown said. Tickets were either never delivered or arrived late. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. THE ATTORNEY GENERAL SAYS ANYONE AFFE. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. 01-30-2021 01:41 PM. Dworsky says he hopes she'll intervene. When I got to the venue my tickets were no longer accessible. >> I PURCHASED TWO TICKETS FOR $390. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. This website uses cookies to improve your experience while you navigate through the website. follow the steps below. 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I WILL NEVER USE THIS SERVICE AGAIN. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Overcharged. News Corp is a global, diversified media and information services company focused on creating and distributing . In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. View Ticketmaster Refund Policy. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Combined with viagogo, we now span 90+ countries around the world. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! They just don't care! She said to late sorry. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. For most current purchase, the tickets were not actually available. That's literally the only way you can get your money back from these thieves. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. I have explained this to them and basically they don't give a crap. Worst Ever. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Did StubHub's changed ticket refund policy violate Massachusetts law? You aren't supposed to dispute charges because you changed your mind. I will never use this site again and highly advocate not using it to anyone due to this. Thank you f***ers! European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. I won't let them take advantage of fans like me by ; and they have friendly voices. I ordered the tickets less than an hour ago. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Wrong seats. NEVER AGAIN will I use STUBHUB. Never Again. The cookie is used to store the user consent for the cookies in the category "Analytics". If you want your refunds, go through your credit card companies or banks. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. NEVER again! StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. i have tried to call several times but have been on hold >3 hours on 2 occasions. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. I just hope I get my money refunded. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. I called ticket master and all the floor seats were sold out!! anyone have any advise on how to deal with this? hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. I never got any emails about refunds or the fact they canceled the show. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. On March 7th, StubHub emailed Marrali a copt of its refund policy. I purchased tickets at the very last minute and got amazing seats.