I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Start in setup. Take a break, grab a snack, and watch this video. Did you create a new console? I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Thank you very much for such an interesting post. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Thank you! Leave a comment for the Trailhead Baby! I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Ensure you group report results correctly. " These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. I have created and recreated the Cloud Technical Team support process more times than I can count. I can only click on the Email tab. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Ask Question Asked 2 years, 8 months ago. I hope that you feel inspired. Use Lightning Knowledge to create a knowledge base for better customer service. Ensure Milestones are configured properly for High Priority Cases. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. You signed in with another tab or window. Keep up the good work. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. But not able to finish this challenge . I dont see any check box under layout properties of Knowledge. "Can you please help me, what am I missing? Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Make sure that the correct date range is selected. Thanks. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Thank you sooo much, you were right! What am I missing? But I have successfully created this service console in my playground. (Not the "standard platform user", just "standard user"). And I've included milestone tracker in the page layout. It's likely something simple like an extra character. Use another way to specify capacity for the routing configurations. It is reason i m getting this error. Ensure Agents have access to Knowledge when viewing a Case. Thank you for your time and response. for Challenge 7. I have created data categories and Subcategories and have activated.But have issue with the above error. I'm stuck on Challenge 6, creating the macro. Change the labels for Case and Product To Maintenance Request and Equipment respectively. This way, I can take a deeper look. New Profile button, instead of hitting the Clone button on the Technical profile page. Service Cloud Specialist Superbadge Challenge 2 Question. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. When I made mistakes, I simply reverted to the last saved version. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I also confirm that no additional code exists in this org. Thanks for your time! here is the complete guide for designers that will increase your knowledge. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. stuck in challenge 6 please help. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. nay help is much appreciated. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. These are instructions on the types of rules you need to make. I have the same problem and my Entitlement Process is already active :(. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Please post some details of what you have. Ensure the Customer Contact can be tracked on Cases. Appreciate any help. Ensure Entitlements are visible on Cases in Lightning.' )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Hi fixed it. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. +12,700 Points +300 points. If you need more help, leave a comment! Did you perform any particular action to get the email available on the console ? Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Any clues as to what I might be missing? Review the steps to rename the console to 'Cloud Support Service Console'. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. I don't know what else to try. Glad you figured it out! No idea what is missing. any ideas? to your account. Use the search o. Hello! I am glad that you figured it out. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? My brother has started to play with me! Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Challenge 4 Case Routing. You may want to jot down notes as you read the requirements. I fixed it, it was a really stupid mistake. In the worst conditions, Ursa Major panels produce ~25% of maximum power. I made two dollars today! I have tried a thousand times with all variationsand the same error keeps coming up. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Activate your knowledge groups and sub-groups. I'm sure it's something little! Add to Trailmix. Does somebody have a thought? Could you share some details of what you have? Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Empty the recycling bin. Ensure you set up the routing for Advanced Cases properly. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Right now he' taking a nap.so I'm off to edit some reports! Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Are you sure it is about that? I even tried to create a new playground and start over (that only made things wose). Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Thanks a lot in advance. Below are tips and gotchas for each report / dashboard. i could pass the challenge, so great to have some experts available like you! I'd just give it 24 hours then recheck the challenge. I got the stages added - its the 'and assign' that's hanging me up. R&D, A project with Daddy: My favorite daily process! :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Something that helped was saving the report frequently. Ask Question Asked 2 years, 8 months ago. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. I resolved the issue, by deleting the Billing profile and recreating it using. You write beautiful things. I was convinced I was missing something and racked my brains over it. It was an interesting project, and I wanted to share some lessons learned from . hours of inactivity vs hours of being created. No. Is knowledge.* On the lightning page layout? Hi Trailhead Baby, I'm losing my mind here. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. read more, Youre going to think Im totally pathetic for writing about this!!! Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Excellent article and with lots of information. Save & Activate.That helped me clear that error. Ensure you create the Cloudy Weather Resolution automated action. In fact, you need to have better coding style to pass the challenges. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Service Cloud Specialist Superbadge Challenge 6. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Create the Cloudy Technical Team support process! Hello, Thanks for your feedback. Enter the billing service credentials in the custom setting. Even after setting up support proc and presence status. (Hint- The name of the component is not "entitlements"). Grab a pen and paper. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Did it help? My bet is that you missed one checkbox in the setup. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Very helpful, thanks for the information! "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue.