He broke the wires that were connected to the power block. He said the light wasnt working. I told him about it, to let him know he did something to the power in that room. At Closets by Design, we proudly offer three distinct closet systems to organize both your wardrobe and your life. Earn a 10% Costco Shop Card on qualifying Closet Factory home organization purchases. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. THE 40% PLUS ANOTHER 15% ONGOING COUPON IS TOTALLY RIDICULOUS. When I called to stop the 2nd order because the first was so cheap looking they said I couldn't because it had been past the 3 daysthe install was 1 1/2 months after I bought it! I paid my balance in full in good faith I was not given the service and quality of workmanship that I paid for. We ordered a shoe rack and wall bookshelf and table and after 3 attempts to install they kept coming with the WRONG measured items or they just simply didn't order what we bought at all! Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud. You can find them at www.closetsbydesign.com or give Aly a call at (205) 777-4000. On February 8, 2021, the Closet by Design of Orlando sent the design Debby to my house to design a closet for my bathroom. Closets By . I was a designer for closets by design. Thank you. Closet by design turned the customer-is-always-right policy into the customer is always wrong, and when we, closet by design, wrong a customer, we should get into the offense and treat them with arrogance, total disrespect, and negligence. Hiding negative complaints is only a Band-Aid. 3) The salesperson incorrectly measured the distance between walls, and as a result, there is a gap between the closet board and our wall. The lawsuit alleges that defendants . Are you kidding me? 3rd set brought after 5p today (all appts were on Friday afternoons/evenings but I had to be here from noontime onso lost 5 half days of work!). About. This was so STUPID. I hired Closets by Design to overhaul my garage. Total Investment: $152,000 to $428,000. Supposed to be 15" wide. There quality of work is so bad that it's not even 3 months and my cabinets are falling off. So the question is, the owner says that because my FB post was not removed in a timely manner, he is refusing to honor his companies lifetime warrantyknowing that I was extremely ill at the time and some time after. THIS CODE SAVES YOU $$ GET CODE Closets. One of the installers then called a friend, not an electrician and asked what to do since he knew he had done something wrong because of no power in the room. Add me. (103) $229 .95. At the time they informed me that they did not realize they had people on vacation and it would have to be rescheduled for sometime next week or later. I also called their office 10 times, each time being told that a "supervisor" would call me but they never did. Imagine your Home, Totally Organized! Case number 2:19-CV-3881, in US District Court, Central District of California, Western Division. I gave this company 3 stars because I ultimately went with another company for design and installation, but I would give Dee 5 stars for how quick, patient and hard working she is. This field is for validation purposes and should be left unchanged. Due to mismeasurements by the salesperson, the fronts of my drawers were not sized properly. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Or give us your closet dimensions and our expert in-house closet designers will design it for you. They are supposed to be trained in two weeks time for closet design and financing. Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. Here is the last email from the manager: Royalty Fee: 6.8%. Dee looked through my closets and sat down at my dining table and spent a good chunk of time designing the closets on the spot. POOR QUALITY, POORBUSINESS PRACTICES, ILLEGAL ACCOUNTING/BILLING/PAYMENT PRACTICES, etc. The issue was escalated to Ed (VP at the company) who assured us that things would get fixed in the next few weeks. In short, please do not use this company as provides the worst customer service and improper installation. They ran into a measuring problem. February 2019: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. January 2019: A class-action lawsuit was filed against Closets By Design for allegedly deceptively offering illusory discounts on custom closets, garage organizers, entertainment centers, and home office systems by basing the discounts on inflated retail prices. Submit a complaint and get your issue resolved. the triangle midsegment theorem delta math answers; ion creme toner snow cap directions. Cons. Did you win? The lawsuit states that consumers who were duped into making purchases would not have made the decision to buy if they had known the regular prices were actually false. They were cheaper than California Closets and they went to the floor, unlike some closet companies. What happened with your lawsuit? A deposit of $1, 673 was provided. Thank goodness my breaker box did its job, or my house could have gone up in flames from their stupidity. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Closets by Design. Images. This complaint was posted by a verified customer. They offered to set another date (for me to take off from my job) to return, but I refused, also refused them the additional $600. The post Closets by Design Lawsuit Claims Fake Discounts Mislead Shoppers appeared first on Top Class Actions. 2) The salesperson is pushy and will make a fake call to the manager to get you a lower price; its just a gimmick to convince you. Had no idea what they were doing. I had to take video footage and send to the manager per the customer service rep, Gabby, was quite rude when I called. I checked my breaker, and it wouldnt stay on. Additionally, we offer various drawer options and shelving choices. Without ripping the whole thing out and starting over with the correct size pieces, there is no way for me to get the cabinets that I ordered. Oh and did I mention they charged my credit card the balance without me signing off on the completion of the job? We offer FREE in home consultations with one of our experienced designers who will customize designs to fit your organizational needs. Design Consultant (Former Employee) - Denver, CO - May 4, 2022. Add value to your home. They told me the first day they had available for installation was the first week in SEPTEMBER on Wed. Well, Tues. According to the case, the defendants - Closets by Design, Inc. and CBD Franchising, Inc. - perpetually advertise their home organizer systems for 40 percent or $200 off, which leads customers to believe they are purchasing the items at a steep discount. Part way through they let me know there was another measuring problem in the 2nd room. Claim it and get a lot of features. I don't think the "service n anager" exists. That is when I found out that he took the wires he pulled off the power unit and just pushed them back into the wall. 115 Howden Rd Toronto ON M1R 3C7. These 2 units were to be done on the same day. For a completely customised built in wardrobe or walk in wardrobe for your Perth home, please call us on 1300 366 222 or . Closets by Design respects the privacy of our customers, partners and suppliers of products or services and clients. I had so many issues with the people in this company that the process was exhausting for me. The first date for Installation was on Dec.20th with a call on Friday with a time of installation. 19-cv-77, C. D. They told me he was not available and that he would call me back. Find top employees, contact details and business statistics at RocketReach. I have made a decision to NOT let this go. Im handling a nationwide false advertising class action. The flooring installed is curling up and coming apart. So I told her: "So you're a liar, right?" All Rights Reserved. Why Ripoff Report will not release author information! We had asked him to wear gloves but he had simply refused. Remember above Does AOL still exist? Thanks, My advice - just DON'T do it! I have to talk to the higher boss to at least talk to someone who is sensible. The closets are perfect; tons of space for hanging and deep shelves for storage. This company had to come to my home numerous times because they did not install and measure properly in the beginning and the owner, Brian Gruber, gave me items that I SHOULD have received with the package I bought but tried to lie and make it sound like he was giving me a great deal when I was scammed from the onset. Paying for it all. July 19 So in early 2011, we sought the recommendations and proposals from 3 companies, and chose Closets by Design to renovated the closet. This comment was posted by a verified customer. Hopefully the third time is the charm! 72.8K followers. On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). But those expensive pieces are for large spaces with premium designs. I think it should be illeagle to promise pay when reality is no pay. This post is a few years old, so I'm not sure. Compare. Who is ED Magedson - Founder, Ripoff Report. Conclusion: They took my money and did nothing. To get to the wires that needed to be taped, he had to take off a panel where the hole was he had made. I would like them to install the right cabinets we talked about or refund our payment, half of it if not all. I have contacted the company many times to ask for a refund of the $313 that it cost to get the electrician here and to repair the mess. Closet by design has been a nightmare to work with since we set a date for installation. I told them my house was not ready. California closets did not make sense because they hang on the wall where is these are on the floor. It is a big fraud. It was a huge selling point when we decided to downsize to a new home in 2013, enabling us to begin responding to offers within 24 hours of listing our home. Anybody who are planning to hire this rotten company, think twice!. In reality, the suit claims, the products are always sold at those discounted prices, meaning consumers receive no discount at all. She said "they have the signed paper now so do whatever you can but we will not fix the problem". The installers showed up at 2:30 pm, no big deal; they had no mask on and claimed they didn't need one because they are vaccinated; upon my insistence, they accepted to wear a mask and asked me to provide them with one, no big deal! We had an argument and she started talking over me with such an arrogant tone. Verified customer. Closets by Design, Inc. CBD Franchising, Inc. New to ClassAction.org? I called their customer service and she said she'll talk to supervisor but don't believe. Took me better part of an hour to clean it up . https://goo.gl/maps/LHkF5vjREu52. Contact. The Rep who measured for the unit was off by 8 inches side to side and 8 inches for the set of 8 cubbies I had installed under my tv. poem about responsible parenthood and reproductive health, insignia 55 inch fire tv wall mount, brendan hunt speech impediment,