View cart for details. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. Your email address will not be published. Welcome to the Shipping board! No. I cant make the buyer read it! If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. See our page on, Would you like us to help with an open return request? This is a win win for both of us. eBay Money Back Guarantee policy, Welcome to the Selling board! Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. Learn more about our signature confirmation requirements. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. In some cases, we may automatically accept a return request on your behalf. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. You accept returns in your policy, and the buyer changed their mind about a purchase. How long should I give a seller to fix the problem before I contact eBay? Required fields are marked *. They will just accept that they are not covered and walk away. Something went wrong. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. NOTICE: 3D glasses are all different and must have a compatible TV set to work. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. If you want the items back before refunding, I'd accept the return and send them a shipping label. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. 1. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Keep in mind that some returns can remain open for up to 35 business days. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. If it is a lame reason (and sometimes it is! Some business equipment categories that may be covered by the. Read our most popular questions and answers about handling return requests from your buyers. Returns happen. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. That is assuming the item is truly Not as Described. Why was my refund less than the amount I paid? Refunds go back to your original payment method and are typically available within 3-5 business days. Oh, Ship! If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. We'll automatically close a return request if there's been no activity. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. If you bought it over eBay and it isn't right, it's the seller's problem not yours. A dialog will open as you type your search terms. Ready to start making a good side income from flipping? There's no way around losing an Item Not As Described case. I gave alot of money for an item from ebay to a seller. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. He tried to re-tie it down with new straps and put in a request for a refund. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. You can also check the progress of your return request at any time. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. 07-05-2020 You are sure the item wa. It covers purchases paid with PayPal and most other electronic payment methods. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. Select your reason for the return and enter a comment about why you're returning it. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. By having insurance, the buyer got his money back and I was still paid for my item. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. Located in: Ciudad Autonoma de Buenos Aires, Argentina. Sellers accept the majority of the risk when choosing to sell here. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. - edited Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? So having a returns policy can give you a competitive advantage. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. I have maintained a 100% seller rating for years. Send you a message The seller may ask you for some more details about your return request. After all, I paid for the insurance right? After contacting the seller, it's up to you whether you want eBay to step in. Here is a box that was shipped with FedEx. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. Listen to this weeks podcast to hear sourcing methods from a seller! This will definitely help any return request case that comes your way and a good habit to get into. Read the complete details about the eBay Money Back Guarantee. Learn the fundamental steps for running an eBay business. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? 01-08-2020 If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. "NOTICE: 3D glasses are all different and must have a compatible TV set to work. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. I can only put it in the listing. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. This is how it is and one of the risks of doing business on eBay. Select the percent you want to deduct from the refund amount. Learn more about our Condition of returns policy. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. Couldn't tell you if it helps but it doesn't hurt. The dispute is Not As Described. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! 2. Offer a replacement item. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. How to use your eBay earnings to purchase shipping labels. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. eBay gives this MBG for Australian and International buyers, however . Tip Covers your purchase price plus original shipping on virtually all items. I am a buyer. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Youll hear from us within 48 hours. (2) One does not activate this seller protection by calling customer service. The carrier will then go and pick up the damaged item and do its own investigation of the damage. If you're responsible for return shipping. So I take photographs of all of the items that I ship so I can use it as evidence that I packaged the item sufficiently. This is a good option for low-value items. Some returns may remain open for up to 35 business days. Their listing states they do not accept returns. 11:34 AM Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Holiday shipping is now in full swing, check out these helpful shipping tips! If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. The seller will also pay for return shipping. 01-08-2020 When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. View cart for details. Select. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? We guarantee that you will get the item you ordered or get your money back. So the buyer gets 6.50 from eBay. Find the item under Returns and canceled orders. The seller covers the cost of the return. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. 01:47 PM Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. How to issue a partial refund after the item is returned. If, after a few days, youre not happy with the sellers resolution, were here to help. In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. Sorry it happened to you , but ebay does not care about us sellers. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. The buyer is responsible for return postage costs. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. Time to research other selling websites, I guess. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. I have learned that none of my items are shipped without insurance. 1. A strong shipping strategy is key for a successful holiday. You can also start a return request from your Purchases in My eBay. What if an eBay buyer damaged an item and wants a refund? It covers purchases paid with PayPal and most other electronic payment methods. 07-05-2020 If the seller wont cover the cost, let us know by asking eBay to step in. Be accurate in your listings, it will save you money and a headache in the long run! Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. When a buyer opens a return request the funds related to the sale may be put on hold. Honestly, this is one of those lessons I have had to learn the hard way. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. Most sellers refund as soon as they get the item back. No. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Many eBay sellers accept returns if you've changed your mind. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Learn more about our Condition of returns policy. There are several ways you can send an item back to the seller. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. You'll receive the return shipping label credit on your monthly invoice. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. If they are rude or threatening to you, do not retaliate. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. What if the seller doesn't offer returns? Select your reason for closing the return from the dropdown, and add details if you want to. Message 3 of 7 latest reply 1 Helpful ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). A buyer insists the item was not as described in order to force a return. 01-08-2020 Covers your purchase price plus original shipping on virtually all items. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. moment, Oh, Ship! You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'.
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