enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Customer Support Information Dial 611 from your enTouch phone E: support@enTouchWireless.com P: 866.488.8719 M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. Our ACP Terms and Conditions applyin addition to any others communicated to you that are specific to your service plan. Boomerang has been authorized to offer California LifeLine, a government assistance program to qualified California residents. Copyright 2023 enTouch Wireless All Rights Reserved. Call: 866-488-8719 Emergency Broadband Benefit (EBB) Program Emergency Broadband Program (EBB) Terms & Conditions The ACP monthly service and device discounts are non-transferrable. All devices sold by T-Mobile (and many that aren't) support automatic configuration of your network and data settings. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. Safelink Wireless. An eligible household is limited to one monthly service discount and one device discount. ENTOUCH Smart Building Solutions. *All forms of ID must be valid and used before expiration date. Promotional offers may be modified or withdrawn at any time. 3 consecutive months' worth of your most current pay stubs. Lifeline participants may continue their existing Lifeline services without enrolling in the ACP and may choose to take ACP benefits from another service provider. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. You are not required to opt-in to the ACP, and you can continue to receive your Lifeline service without enrolling in the ACP. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. You will need to supply either a credit card or PayPal information. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. Required fields are marked * Before you post your comment. Customer Support Hours Monday - Friday: 10am - 10pm CT Name* Email address* Message B14. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. Limited Time Offer. To ensure eligible Americans have access to critical communication services the Federal Communication Commission established the Lifeline Assistance service in 1985. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Offer not available for existing enTouch Wireless customers. Yes, unlimited data is really unlimited in states where Unlimited Data plans are available! Notice letter of participation in a qualifying state, federal or Tribal Program. Simply complete all fields below to get started. The Estate of Virgil Brown Jr. sued Gain Inc., a nonprofit, its insurer Arch Insurance Co., and Gain employees Darrell Davis and Dr. Leslie Smith, in . Let's Chat. B11. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at, . Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data. Failure to provide consent will result in your being denied the ACP service and/or the connected device benefits. Call 1.800.820.3511; Contact Us; ESG. enTouch Wireless and its contracted partners may contact you to validate your eligibility for or desire to participate in enTouch Wirelesss ACP offers and other products and services via email, telephone, or text messaging. Account type. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. Customer's Full Name *. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. Social Security benefits statement. As of 2015, payments between $15 and $29.99 expire after 30 days while payments of over $100 expire after 365 days. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. Taxes and fees included with service plan pricing. Please refer to enTouch Wireless Terms of Service for more information. Skip to content. Lifeline Assistance Programs. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP benefit on March 1, 2022, if eligible. Any inaccurate information will delay the port process further. INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Your temporary access token will be sent to the . Eligible customers can receive a free 5.5 inch Android smartphone, along with an enviable monthly plan. That plan will include: Unlimited minutes; Unlimited texts; 6GB of data. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Your Email Address *. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. These steps will reset all network settings and remove any saved Wi-Fi Networks or Bluetooth pairings, as well as reset any app-specific data restrictions. Our standardterms of serviceapply. Tell Customer Support you want to Port your current phone number to your new phone. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). *International Calling is Limited to unlimited landline and cellular calling to certain countries. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Eligible Lifeline program participants are invited to participate in the new federal government funded Affordable Connectivity Program set to start on December 31, 2021. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Your Personal Identification Number (PIN) is printed on the first page of your LifeLine application or renewal form and is displayed in Step 1 of the application or renewal form. You may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. If you want to apply for ACP service only, please call 888-294-9465. OFFERS MAY VARY BY STATE and service may not be available in all areas. The password is the last 4 digits of that sim card. International calling does NOT include text messaging, picture messaging, or video messaging. The ACP monthly service and device discounts cannot be transferred to another household or individual. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. The ACP monthly service and device discounts cannot be transferred to another household or individual. Valid contact number which is neither number involved in the phone number change. Do not enter any dashes or hyphens. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Offerings vary by state. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. THIS OFFERING is a federal Lifeline-supported service provided by Boomerang Wireless, LLC, DBA enTouch Wireless, an eligible telecommunications carrier. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Give Us A Call! AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. You may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. Lifeline plans and benefits may be maintained without enrolling in the ACP. Click here to check coverage in your area. ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. The actual performance of an individual customer's wireless data service may vary based on reception, technology, network traffic, and a number of other factors. 2021 ENTOUCH, ALL RIGHTS RESERVED. Using MyAccount, you will be able to change your email account passwords, create new email accounts, and find out information about your broadband service. Taxes and fees included with service plan pricing. Hence, here is the comparison of the two plans in the state of California. Erik De La Garza / October 21, 2013. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. By subscribing to enTouch Wirelesss ACP supported services, you authorize enTouch Wireless and its contracted partners, for the purpose of applying for, determining eligibility, enrolling in and seeking reimbursement of ACP service and device benefits, to collect, use, share and retain your personal information, including, but not limited to, information required for the purpose of establishing eligibility for and enrolling in the ACP program, and including, but not limited to, full name, full residential address, date of birth, last four digits of social security number, telephone number, eligibility criteria and status, the date on which the ACP service discount was initiated and, if applicable, terminated, ACP connected device distribution date/type/make and model/status, usage status and other compliance requirements, the amount of support being sought for the service and/or device, and information necessary to establish identity and verifiable address. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com/acp-plans/. Unemployment/Workers' Compensation benefits statement. ACP is a federal government program operated by the FCC. If you need assistance, contact our Customer Care team, 24/7, at 1-800-427-8686. All you need to do is ask we make it easy! conference, chat lines, and premium numbers) are not supported and may be blocked. Your account number can be found in the top right corner of any bill or by logging into your online account. There are three ways to freeze your NCTUE information: online, by telephone (866-349-5355), and by mail (NCTUE Security Freeze, P.O. Please allow up to 1 business day for the ticket to be resolved. Carrier on Customer's Account *. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Please see the full Terms of Service for additional information. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Our standard terms and conditions will apply. enTouch Wireless provides high-speed broadband service to ACP customers. Social Security benefits statement. Apple iPhone 7 Plus Select Now Free Samsung Galaxy S9 Plus Select Now Free Samsung Galaxy A10E Select Now Free Apple iPhone 7 Select Now EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Special Offers; Enhanced Whole Home WiFi; Wireless Home Sound System; Digital TV. Learn more about Lifeline and qualification. Questions? Featured review. This Agreement applies to subscribers who are enrolled in enTouch Wirelesss EBB services. Click here to Enroll Today! If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Lifeline plans and benefits may be maintained without enrolling in the ACP. FIND MY STATE Qualify For Lifeline Free Phone Service Find your state-specific qualifying information here! . Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Should you need to reach our state-of-the-art customer service center, you can do so: By Phone: 1-888-543-3620 (OR dial 611 from your Life Wireless phone) By E-mail: info@lifewireless.com. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. enTouch Wireless reserves the right to block calls to any country or international number range without notice. California voice-only Lifeline subscribers must acquire a data capable device in order to subscribe to an ACP-supported service plan. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Note from ENTOUCH CEO: Let us join you on your journey. You can pay your bill online with your MyAstound Account, our online bill-pay portal. ACP Program benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. An eligible household is limited to one monthly service discount and a single one-time device discount. Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. If you are a renewing wireless LifeLine subscriber and you do not know your PIN, text GETPIN from your LifeLine phone to 345345. ACP is a federal government program operated by the FCC. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Divorce decree or child support document. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. If you purchased or received your new phone from us: If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below. Service plans are posted on enTouch Wirelesss website at, enTouch Wireless provides high-speed broadband service to ACP customers. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. OFFER of Free phone with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. This review was chosen algorithmically as the most valued customer feedback. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Channel Line Up; About Us. No. Lifeline services are non-transferable and limited to one benefit per household, consisting of either wireline or wireless. Click here to enroll today to see if you qualify! Now, if your build ends between B06 & B11, you will have to update your phone until it reaches version B14.
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