CALL BEFORE VISITING: Not all Service Centers repair all RYOBI tools. Find Local Service Center Enter your city, town or postal code. EGO .Header Navigation. Google Maps is a web mapping service developed by Google. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. (800) 633-1501 our company. Contact Information 120 Ionia Ave SW Grand Rapids, MI 49503-4195 Get Directions Visit Website (855) 346-5656 Customer Reviews 1.23/5 All customer reviews are handled by the BBB where the company is. You will find contact quickly with the information you need. Find Local Service Center Find Local Service Center I can appreciate the frustration but my sympathy is limited. The EGO LM2142SP measures 61.61 x 22.92 x 46.46 inches and has a total weight of approximately 89.8 lbs. Find My Store. The plastic chain guard with tensioner has a plastic peg to anchor it in place, that broke in the first 2 weeks. I tried another battery, still a no-go. Mower has an issue. Powered by Shopify, BA5600T EGO 56V 10Ah Lithium Battery Rebuild Service. Find Local Service Center 800-345-6007 Find Local Service Center (877) 986-7783 Press J to jump to the feed. Most lawn mower mechanics have a price list for common repairs and charge $45 to $100 per hour for larger repairs. 8:30am - 8:00pm EST (Monday - Friday) 10:00am - 6:00pm EST (Saturday and Sunday) Rebuild Service for an EGO BA5600Tbattery pack. for authorized purposes. We'd love to hear all the details. +$9.99 shipping. Find Local Service Center I called customer and was informed that because I couldn't find my receipt that there's nothing that they could do for me. Click here to check your account. 800-348-5004 Be the first to know about new products and innovations. Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. Mega disappointed. I have gone the entire summer without the lawnmower. 800-366-3011 Create an account to follow your favorite communities and start taking part in conversations. Customer Support For online customer support, please email support@egopowerplus.com.au Australian warranty & enquiries, please contact: 1300-000-EGO (1300-000-346). For the cost of this service, we will open your battery pack, replace all cells, test, and reassemble. The echo repair center locations can help with all your needs. EGO acknowledged the warranttee for me, and referrred/authorized me to a repair place by email. Check out our library of quick how-to videos. Cases, connectors, and circuit boards are re-used and are not replaced or serviced. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Terrain. The EGO push mower is one of the best out there, and its also one of the least expensive too. USDA Service Centers are designed to be a single location where customers can access the services provided by 920-756-4688 My Account; My Tools; Orders; Community; Customer Service; Logout; My Account . For the best experience on our site, be sure to turn on Javascript in your browser. PS I tried to log into my account. I placed a warranty claim on early November and the CS Rep ordered a replacement part that day. The Process To Clean The Carburetor Of The Lawnmower. Register your product, access your account, learn how to contact us, get warranty info, find SKIL manuals and parts, or request service for your SKIL tools. Quality gas equipment is designed to be easily repaired. As someone with experience with Ego customer service I can say they were pretty easy to deal with on my end to replace a 56v battery that went only a few months into ownership on a new mower. Find Local Service Center Bring the real world to your users with customized maps and street view imagery. Their service is that terrible. For all customer service requests, please call: 1-855-EGO-5656 (1-855-346 . Customer Service Request. This company is truly a joke save your money, energy and time ! you guys told me if I sent you my receipt you would replace my leaf blower that stopped working after I had it about one month you never got back to me and blew me off I will never recommend your products to anyone again. In 2020, Google Maps was used by over 1 billion people every month. To find your closest Service Centre, please follow the steps below. Hopefully you can find a way to repair it. Use them for routine maintenance (i.e. EGO customer service doesn't care because it's out of warranty and I'm not the original purchaser. Almost every ego that goes out the door comes back for a failure. 1-877-466-5225 When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Contact a location near you for products or services. Or give a traveler a detailed view of an unfamiliar train station. As a technician I see way too many ego pieces of equipment in my shop for repair or replacement. One more added note, the warranty process needs to be revised and simplified for better customer satisfaction. Find Local Service Center For the best experience on our site, be sure to turn on Javascript in your browser. Find Local Service Center Welcome to the EGO Community Talk with other EGO owners, find answers, and share your tips. Find Local Service Center 1-800-223-5168. USDA Service Centers are designed to be a single location where customers can access the services provided by the Farm Service Agency, Natural Resources Conservation Service, and the Rural Development agencies. They promised to send me a replacement battery in 2020 and it got lost in the mail. Find Local Service Center Account Center. Best Lawn Mower Repairs Near Me - March 2023: Find Nearby Lawn Mower Repairs Reviews - Yelp Near Me Lawn Mower Repairs Most Recent Reviews Paul's Mobile Mower Service 1 Farm Equipment Repair Marc Z. said "I could not be more pleased. My point is, that if these companies were truly trying to be "green", they would create easily serviceable products and available replacement parts. Fast forward through dozens of calls to Ego customer service (I know them all, and they know me as well) to the first week of March 2023 and we still don't have our mower back. We have been told it has been fixed and that the service provider took it back to Lowes. Enter a location to find a nearby echo repair center. The Government may monitor With just one touch, you can easily change the speed and start or shut it down. This was mid-July 2022. and I am still waiting for the battery they promised to replace. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. (877) 477-6669 We see that you are on the Australia/New Zealand site, but you appear to be in the United States. Find Local Service Center Repairs seem impossible: the selling companies don't have the ability, can't get the parts, and EGO itself is almost impossible to contact. 2021 Copyrights. Please ensure your tools are registered. Look for a picture of a phone on the box (see this video for details: https://www.youtube.com/watch?v=JtLkT5X4MQw ) Then it's a "BTW" moment buy a torque wrench for an additional 50.00 to 100.00$ at Lowes after spending 569.00$ so that you can change the blade. 204-331-3082 They could not even provide a rough estimate. I've had to replace two batteries though (both under warranty) so I wouldn't say they're a perfect company by any means. This is why I remain fond of my decades old gas powered equipment. I've also had problems with EGO. Find Help. Anyone can write a Trustpilot review. Please call before visiting a service center. BEST-IN-CLASS PROFESSIONAL POWER. 715-822-2415 Ugh; better than nothing I guess. $26.99. Consumer gas equiptment is becoming less repair freindly as well tho. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. I'm not a professional user but they get a heavy workout every couple of months) - chainsaw has gone through thousands of logs, strimmer has done acres of grass and light brush. Find Help Read articles and participate in discussions with other EGO owners about how to maintain tools, solve issues, and more. Twice, they have made an order but failed to complete it. https://www.stihlusa.com/WebContent/CMSFileLibrary/downloads/Limited-Warranty-Policy.pdf. Lawn mower repair service costs $40 to $90 for a walk-behind mower and $75 to $170 for a riding mower for typical repairs or a tune-up. Press question mark to learn the rest of the keyboard shortcuts. The ego is lightweight and quiet yes, but thats where the pros stop and you run into all the pitfalls of having to use batteries they die too quickly, overheat and to me feel underpowered. Find Local Service Center Yeah I should probably note that not all electric lawnmowers have the serviceability problem. They will simply refer you to the manufacturer for technical support or to a local service center, like taking your car to the dealer for warranty work. I also raised an online ticket but did not hear back. When Is the Best Time to Buy a Lawn Mower? 10:00am - 6:00pm EST (Saturday and Sunday). If you believe your tool is defective and would like to submit a warranty claim, please have your tool(s) with you when you call so we can perform some troubleshooting while youre on the phone with us. LM2130SP thought this was a great machine until I had to "change the blade" to use the bag??? When drivers are able to stay in your app as they navigate to a destination, you can send them alerts and notifications, add trips on the fly, and get a better overall look at their navigation behavior. I think an electrician might be able to service it for you. Here are 8 tips for writing great reviews. Really surprised to read such bad reviews. They were a bit pricey retail ($5-600) so I thought I'd save by getting one second hand, an EGO LM2000, for about half that price. Stihl warranty is 90 days for commercial use and 1 year for home and only applies to the original owner--if this mower had a Stihl badge on it you'd still be in the same boat. EGO Power Plus 21-inch Mower Repair MI-Tinker 706 subscribers 50K views 2 years ago First I want to say I absolutely LOVE this EGO 56V Cordless Self-Propelled Mower Model LM2100SP. If your product needs to be serviced while it's under warranty, you can take it to one of the manufacturer's authorized service centers, who will repair the product at no cost to you. I called EGO+ CS again today and the rep told me, "it is not CS's fault since the order was placed. Right after Christmas and after 9 months of usage our 42" ZTR mower just stopped working. Date of experience: 02 January 2023 PB Peter B 1 review AU 27 Jan 2023 Batteries are garbage It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. (905) 337-2095 1. Find Local Service Center. Date of experience: January 02, 2023 PB Peter B 1 review AU Jan 27, 2023 Batteries are garbage One local shop I talked to, that didn't sell EGO, said they would service Greenworx. My first use of my Christmas present an EGO 4 piece Combo Kit which was more powerful than my old fuel Taylon. Enter ZIP code or city, state as well. Find out how we combat fake reviews. We recommend it's best to contact them in advance to confirm . This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Find a new blade, spring, washer, or other part for your EGO tool. It had a hard time pushing through really dense grass when it was at its end of life and would shut off all the time. I've been looking to replace a part of a string trimmer that just over a year old. I did the Greenworx battery mower and really liked it. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. So, I loosen the blade a bit it worked for a while then began to rattle as it came loose? The store will not work correctly in the case when cookies are disabled. Our trained technicians work on EGObrand batteries each day. The ego is lightweight and quiet yes, but that's where the pros stop and you run into all the pitfalls of having to use batteries they die too quickly, overheat and to me feel underpowered. Lawn care professional here, we field tested an Ego string trimmer, the battery overheated with 15 minutes of use and gave us the red ring of death. Empower your customers with accurate, up-to-date information. The repair/service/parts business for many companies is more profitable than the initial new equipment sales side. If drivers get held up in traffic, wait times get updated automatically, putting customers minds at ease. This web Find Local Service Center 715-822-2415 Although i will say i have a battery powered blower and trimmer which i love because i dont use them often. Be the first to know about new products, innovations, and offers. Be the first to know about new products, innovations, and offers. I have called 8 times and every time I am told it will go out the next week. 24. 877-754-5999 the Farm Service Agency, Natural Resources Conservation Service, and the Rural Development agencies. Find Local Service Center Find a echo repair center near you today. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. This service requires additional processing time due to the quantity of labor that it takes. Phone number was not in service, and apparently out of business. BP-15 3M Battery Pack Rebuilding 3M Breathe Easy Turbo PAPR, New Segway NCG2004-N battery vs original Segway 20967-00001 battery, Trilithic 0090041000 Replacement Batteries, 2-05450A Snap-On Solus Edge / Ethos Edge Battery Rebuild Service, Lithium Battery Rebuilds For SEGWAY Batteries, Standard Horizon CNB350 Battery Rebuild Service, Fluke BP1735 Biomedical Replacement Battery (New Product), Lithium Battery Shipping Changes For Air Shipments, Battery Reconditioner For SEGWAY Lithium Batteries, Free Shipping On Orders Over $200 Details. 1-800-652-2321 208-890-2056 23. I finally found one HD the next county over that is one and said theyd evaluate it, but they need to ship it to Phoenix to do so. 866.649.1918 Check out snow-clearing tools with top-rated performance and the power of gas. This service is provided by the USDA-Office Information Profile System. CLOSED NOW. I am on my 8th phone call (each with a huge wait) with a rep to replace , Talk with other EGO owners, find answers, and share your tips. , See Also: Tech Support Preview / Show details, Ego Lawn Mower EGO Power+ mowers are powered by an advanced lithium battery with a unique shape and stay-cool technology that provides power for longer. I am starting to suspect they have their own definition of "escalate" that differs from an accepted definition. The Home Depot Service Center Alabama Birmingham Huntsville Mobile Montgomery The Home Depot Service Center Alaska Anchorage Fairbanks Juneau Ketchikan Kodiak The Home Depot Service Center Arizona Flagstaff Phoenix Tucson Yuma For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). This will affect both push mowers and Ego zero turns. Find Local Service Center The mowing unit is guaranteed to last and resist . Find Local Service Center 920-756-4688 Find Local Service Center 361-444-3396 Find Local Service Center 217-735-1590 (877) 477-6669 866-206 . For the best experience on our site, be sure to turn on Javascript in your browser. Find Local Service Center Street View and high resolution satellite imagery allow you to create more engaging experiences with additional detail. With more data and better control, you can optimize resources and routes, decreasing idle time for your drivers, improving wait times for your customers, and creating efficiencies for your business. I've had. Click here 1-855-EGO-5656 (1-855-346-5656) for support. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I'm really happy with these tools. Ego finally relented and referred me to their local service center. Update: Ego has started to produce updated 21 SP models that have an updated self propel unit that matches that found in their dual battery (premium) mowers. Improve your operations by interacting with drivers in real time. Wrote back to EGO who said the case was closed and wourl not respond. 903-681-7332 Patented battery technology delivers gas power and performance plus longer run times. Self-Propelled 2-Stage Snow Blower With Peak Power. Find Local Service Center We were instructed to bring the mower back to Lowes, where it was purchased, for the Ego appointed service provider to pick up and fix. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They have a longer , There are several reasons why your lawn mower might not start regarding insufficient power. Or even better, join a local guide program to share your favorite stores. For the best experience on our site, be sure to turn on Javascript in your browser. Find Local Service Center 1-877-466-5225 Find Local Service Center 1-800-652-2321 1-800-223-5168 Find Local Service Center 920-756-4688 Find Local Service Center 361-444-3396 Find Local Service Center 217-735-1590 (877) 477-6669 866-206-2707 403.784.3518 (888) 407-7626 800-345-6007 (800) 387-6018 (800) 633-1501 1-888-332-6419 (877) 986-7783 Find Local Service Center Also I have experienced time and time again new units failed right out of the box. For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). Step #4: Clean The Fuel Bowl and Nut. Electric motors are usually pretty easy to fix, generally the issue is just a loose wire, a short, the brushes on the motor, etc. For the second time, an EGO CS1600E chainsaw has failed within a year of purchase, despite fully charged battery. They say you have a warranty then give you the run around two supervisors at that! We love hearing from our customers, dealers, and the media. Our first step was to contact Ego customer service. Cases, connectors, and circuit boards are re-used and are not replaced or serviced. Find Local Service Center Find Local Service Center If you're a current EGO dealer or interested in joining our dealership program, please call: Be the first to know about new products and innovations. (800) 854-2315 I am not exaggerating when I say I have a near 1:1 sale to repair average. 866-206-2707 STIHL doubles the warranty if you are a residential user, register the unit at the time of sale with the store (use the touchscreen if they have one), and buy some motomix or STIHL two-cycle oil. We employ both AI and big data in proofreading the collected information. Weird every Home Depot in my area is an EGO repair center. BAT101 Coolest Cooler Lithium Battery Rebuild Service, EAA0273B05A Snap-On Modis Battery Rebuild Service, Battery Rebuild Service For 2pc of SEGWAY I Series NiMH Batteries (2x36V), Copyright 2023, MTO Battery. There is no way to get a timeline of any kind. . $336.00 Quantity Add to Cart Description Reviews Rebuild Service for an EGO BA5600T battery pack. Same problems with these units are still occurring as of Feb/2023, What a beauty. It has a large 21 cutting deck, which is perfect for people with larger lawns. I should have realized then, this was not going to go as planned. site will provide the address of a USDA Service Center and other Agency offices serving your area along with Find Local Service Center Is it worth it to repair a lawn mower? (305) 392-2525 800-950-4458 As a matter of policy, BBB does not endorse any product, service or business. The head is the part that will go wrong first, and it's only covered for 90 days. 815-539-6954 $560 down the drain when you buy the 650 ego blower stay far away from any product from EGO. 217-735-1590 MTO Battery is not affiliated nor endorsed by EGO. This Ego Power Plus mower's touch-drive technology makes it easy to operate without exerting a lot of force. What would you like to do? Paul is honest, knowledgeable, and friendly. Count on accurate, real-time location information. 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone) 2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102) All four have the LED fuel gauge and are acting up. ( Mobile device, Home Appliance etc.) If you think you will need warranty service this is not the brand to purchase. However, we contacted Lowes on Friday March 3rd and were told by them it is not there. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. $560 down the drain when you buy the 650 ego blower stay far away from any product from EGO. Give your drivers seamless experiences by integrating turn-by-turn navigation powered by Google Maps right into your app. Drivers can rely on the Google Maps experience theyre used to, including intuitive turn-by-turn navigation, route overviews, lane level guidance, and voice support. and audit usage of this system, and all persons are hereby notified that use of The problem is this is not as profitable as selling new equipment and forcing obsolescence. If you have a problem with your mower while it is under warranty, the home improvement centers won't repair it for you. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Click here to check your account. 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