how do i report a downed comcast line? how do i report a downed comcast line?

Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. The ground around your car may be energized. I will post again here when/if I receive a reply or action is taken. I explained this to the rep when I called to cancel. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). The channel and its live streaming world news is available . https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Thank you for bringing this issue to our attention. Rod Furlan is a crook and Thief and should be held accountable. Electric Lines that run from the utility pole to your residence. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Voting closed 14. A recent storm brought down a tree which took down one of the above ground cables by my house. Help and Support Topic | Comcast Business Support Reporting A Downed Dangerous Pole | AT&T Community Forums Sound the horn, roll down your window and call for help. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Should you experience further issues, please create a new post. I think it may be the original phone line. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. How much notice do you need to give Comcast to cancel? The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Let us know. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Write your 17-digit account number on the "For" line of your check or money order. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. How do I report a downed telephone line? | AT&T Community Forums Please call this number (855) 307-4896 to set up your service. The action you just performed triggered the security solution. Thanks! Companies respond better when others are watching. Then Call Us. Call 800.288.2020. I have a downed wire in the middle of the street. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? It's not the power line and I don't think it's the regular cable either because there's no service outage. how do i report a downed comcast line? - perfumexo.com Our community is your official source on Reddit for help with Xfinity services. Please send us a direct message to "Xfinity Support" with your full name and address. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Choose the option that best describes your situation. Type your message in the text area near the bottom of the window 5. With our new Xfinity support chat, you do not need to input the name of a person. Do what's best for your business. A drop-down list appears. A drop-down list appears. Payments are posted to your account after 5:30 p.m. on the day they are received. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Cloudflare Ray ID: 7a2ad44e3df86ef8 Call BGE at 1-877-778-2222 to report any downed electrical lines. Comcast Xfinity problems in the last 24 hours. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Two delivery trucks have had close calls recently. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Hope this helps you out. My electric company has been out already and have told me that it is Comcast's issue. Report Issues with Your Xfinity Services - Xfinity Support By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. I need someone to come out and fix it. 115.124.120.233 While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Hope this helps you out. 1 6 Contact Us - Customer Service Phone Numbers & Chat | Frontier How does cable internet get to your house? Comcast: Cable wires are hanging very low across our - GetHuman Don't touch a downed power line or other equipment. You may have to enter a lot of personal information to get connected, including your ZIP code. Step 1: Inquiry. I can't get into my property because the line is blocking the drive way. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. In the top right corner, you'll see a little chat icon near the bell icon. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Let us know if you find downed or uncovered wires or cables in your area. For more information, please see our Press question mark to learn the rest of the keyboard shortcuts. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. How do I get Comcast to come deal with this? A: Cable and phone wires dont carry current, so its safe to remove them. God forbid this huge company actually provide a phone number where you could talk to someone. Stay at least 35ft away from any downed wires during cleanup and other activities. How do I report a downed telephone line? I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Warn others to stay away. Update on June 10, 2021. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. It's not the power line and I don't think it's the regular cable either because there's no service outage. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. For your safety, do not touch or move the downed line. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. For immediate assistance, check out the Xfinity Assistant. No worries, Our team can definitely help right here! How do you get straight to a representative? I hope youre having a great week so far! I am a bot, and this action was performed automatically. How to report a downed wire if I'm not a customer? The tree and the cable are both on the grass verge next to my property. Jacksonville, Florida Area. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. For immediate assistance, check out the Xfinity Assistant. Report an issue Select Chat. An official employee, such as myself or whoever is first available, will respond. I called but only received voice mail. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Jul 2007 - Sep 20169 years 3 months. Verizon Customer Service - Contact Us | Verizon Help Center and Support Press Enter to send it. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Filing a report of a low hanging cable? - Google Groups Youve reached the best place and perfect person to help with virtually all of your account needs! how to report downed wires | Xfinity Community Forum Whenever there is an outage, your first step is to report it via email or twitter. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. If you have questions about your services, we're here to answer them. See how you can save when you add Comcast Business Mobile or add a new line. I am a bot, and this action was performed automatically. I am extremely frustrated this issue has not been of the upmost importance to your company. 70% of power outages are caused by major weather. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Welcome to the Xfinity community! According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Then, call PG&E at 1-800-743-5000. Xfinity Status Center - Check for Service Outages In Your Area Call us anytime at. If the center conductor of the cable is solid copper, it carries it quite well. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Report an Issue - Xfinity Support Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. It's a hazard to pedestrians and vehicles! This post was marked as solved. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. I would like to report down wires in my back yard for the second time. Sky News - Wikipedia If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. What to do if you see a downed power line - Pacific Gas and Electric Privacy Policy. Stay put and call 911. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Comcast Phone Number | Call Now & Skip the Wait - GetHuman Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. https://corporate.comcast.com/stories/meet-our-digital-care-team. To confirm, are the wires in question still low-hanging by chance? I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Who do you call for a downed cable line? There appears to be no other way to contact comcast/xfinity. First Call 9-1-1. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Your IP: Full special report: Alex Murdaugh found guilty in murders of wife and son Emails sent with an attachment cannot be processed. Immediately Call Emergency Services. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity if the line is damaged, to reconnect service they'd probably be running a new line anyways. I really appreciate you being a member of the Comcast Family! You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. . Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . When asked if you want to order new service, say "No." Never touch a downed overhead electrical line. Call 800.288.2020 . A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Discussion. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help In the top right corner, you'll see a little chat icon near the bell icon. How to report a down or damaged CenturyLink line. Thank you so much for contacting our Xfinity Support Team over Reddit. Not a word either by phone, email or through the support chat since then. It has been severed months ago and left hanging. 2 1 RR ryanray.rr81 Visitor 2 Messages I have followed these instructions and sent the private message on 6/1/21. Can you direct message us your name and address, please? There may be a 60 day notice cancellation fee for your service. Search accounts based on account number, or chat online. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Downed/hanging electrical wires - who to report to? | Universal Hub Talk to Us. How do you fix an exposed wire without electrical tape? You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. We have all the tools to help with your cable line and make sure it gets taken care of. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Asking on behalf of my place of business. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Marion County officials report storm has passed leaving widespread wind This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Like. Thank you for reaching out to the Digital Care Team. Make sure you are signed in with your Xfinity credentials. How to Report an Issue Online Visit xfinity.com/xfinityassistant. STAY AWAY from downed power lines. Click the Check for Issues button. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Click Continue. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Comcast Xfinity Outage Map Is The Service Down? I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. #iworkforComcast How to Report an Issue Online Visit xfinity.com/xfinityassistant. Asking on behalf of my place of business. Then, call PG&E at 1-800-743-5000. For immediate assistance, check out the Xfinity Assistant. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. How to File a Complaint Against Comcast - Your Options - FairShake Hello @ryanray.rr81 and thank you! New comments cannot be posted and votes cannot be cast. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Press Enter to send it. Don't worry, we'll never do that as it might cut into our profits for the quarter. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. We truly appreciate you taking the time to reach out to let us know about a downed wire. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We have made changes to keep employees safe so response and call times may be longer than usual. Thank you so much Anthony for sending us over those details and the Modmail. . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. ASA, ABA, Adherence). This post was marked as closed. Click Continue. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. I suspect it's an old wire). I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. 5. Sky News is a British free-to-air television news channel and organisation. Throughout our history, DISH has always put customers first.